The best customer experiences are built with Zendesk

About Zendesk

Zendesk’s customer service and engagement platform is powerful and flexible, scaling to meet the needs of any business. Products work closely together, sharing data, customer history, and communication channels — so your team can, too. Start a free trial 

Partnership with SHI

SHI is a Zendesk Premier Solution Provider, authorized to sell Zendesk products. As an expert in Cloud infrastructure and applications, SHI can help assess your requirements and recommend how best to use Zendesk to create the best possible experience for your customers. Contact SHI 

The Zendesk Suite

Everything you need for where your customers are, wrapped up in one seamless package. Includes Support, Chat, Guide and Talk, providing absolute support and simplified workflows.

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The Zendesk Suite

Four products, easy to implement, easy to use and easy to scale.

Zendesk Suite

Zendesk Support

Integrated Customer Support

A beautifully simple system for tracking, prioritizing and solving customer support tickets.

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Zendesk Support

Make it easy to manage customer interactions.

Zendesk Support

Zendesk Chat

Live Chat and Messaging

Live chat and messaging software, providing a fast and responsive way to connect with customers in the moment.

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Zendesk Chat

Let customer conversations flow.

Zendesk Chat

Zendesk Talk

Call Center Software

Call center software, allowing for more personal and productive phone support conversations.

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Zendesk Talk

Phone support from the same platform as all other channels.

Zendesk Talk

Zendesk Sunshine

Open, Flexible CRM Platform

Zendesk Sunshine offers a flexible platform for capturing all your customer data, an engine for designing intelligent workflows, and APIs and SDKs for building modern user experiences.

By utilizing new developer tools, automation features, and integrations, you can customize the user journey, reduce agent work, and scale with ease. Sunshine powers all Zendesk products, so your customer data is connected across every channel.

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Sunshine Overview by Luke Behnke
Zendesk Sunshine Logo
Profiles

Identify each customer with a centralized view of profiles across every channel and application.

Events

Define and capture custom events across your web and mobile apps for greater visibility into the entire customer journey with the Custom Events.

Objects

Store custom data entities, like Products and Subscriptions, that are unique to your industry and business with Custom Objects.

Related SHI Content

Ready to Learn More?

Contact us to discuss Zendesk solutions for your organization.