ITAM Process
Maturity Assessment

Much like a clock, IT asset management operates on the synchronization of many components. The ITAM Process Maturity Assessment from SHI ensures your IT asset management processes are as safe, smooth and efficient as possible.

Based around industry best practices, the Assessment documents where you are now, where you want to be and how to get you there, through the following:


Analyzing the current state of your organization, operations, management processes, procedures and tools


Understanding and prioritizing needs by identifying deficiencies and shortcomings


Identifying gaps, root causes and solutions to overcome issues through implementation or redesign of policies and processes


  • Gain visibility into ITAM processes and ITAM maturity
  • Identify vulnerabilities and areas of unmanaged risk
  • Receive a customized business plan to implement change
  • Alignment of processes, resources and functional contributions (instead of departmental silos and competing, short-term priorities)
  • Better understanding and usage of data to provide informed and consistent decisions
  • Greater engagement of the workforce, including senior management, communications and teamwork

What's Included?

The ITAM Process Maturity Assessment from SHI is based on the following rating levels:


  • Aware of ITAM responsibilities
  • No proactive management


  • ITAM owned at a senior level
  • Asset Management Tool in place
  • Documented policies and procedures


  • ITAM forms part of day to day operations
  • License Management Tool in place
  • Proactive compliance reporting


  • ITAM forms part of business objectives
  • Regular conformance verification
  • Compliance by default
  • Continuous improvement

The Assessment is broken down into the following areas. For each area, you will be given a maturity rating and advice on how to progress from one maturity level to the next.


Organizational Management Process

  • Control Environments
  • Planning and Implementation Processes

Core ITAM Processes

  • Inventory Processes
  • Verification and Compliance Process
  • Operations Management Processes and Interfaces

Primary Process Interfaces

  • Lifecycle Process Interfaces

Examples of specific assessments:

  • IT policies and procedures
  • IT procurement
  • Software delivery to organization and end-users
  • Software license, media storage and control
  • Software movements/additions/changes
  • Software and media disposal
  • Hardware disposal
  • Risks involving complexity, cost, performance, strategic alignment and more

To learn more about the ITAM Process Maturity Assessment from SHI, contact us today!